This webinar delivers a high-impact, one-hour crash course on mastering the art of EIV discrepancy resolution—before it leads to compliance findings, repayment liabilities, or tenant harm. Designed for affordable housing professionals with foundational EIV knowledge, this session unpacks how to properly investigate, document, and resolve discrepancies using the Enterprise Income Verification (EIV) system, all while incorporating key updates introduced by the HOTMA Final Rule and Implementation Notice.

Through practical examples and guidance, participants will explore how to handle the full range of discrepancy scenarios—from income and identity mismatches to multiple subsidies and deceased household members. The session also addresses HUD’s requirements related to verifications, file documentation standards, and the nuances between tenant file vs. master file expectations. With real-world narratives, regulatory references, and file documentation do’s and don’ts, this course prepares staff to confidently manage discrepancies without triggering audit flags or tenant rights violations.

Webinar Objectives

Problem Areas Addressed:

• Misinterpretation of EIV reports
• Poor or missing investigation techniques and documentation in tenant and master files
• Misuse of income discrepancy data
• HOTMA implementation confusion
• Mishandling tenant notices or timing requirements

Solutions Provided:

• Clarifies documentation protocol per file type
• Step-by-step investigation and resolution guidance
• Updates to verification hierarchy under HOTMA
• Correct usage of each EIV report (Master and Tenant Reports)
• Sample notations and file audit preparedness

Webinar Agenda

• What to do (and not do) when EIV flags a discrepancy in Master and Tenant Reports
• Avoiding overreliance on EIV data without proper verification
• Preventing costly repayment errors or tenant litigation
• Confusion over HOTMA implementation timing
• Penalties for failing to resolve or document discrepancies

Webinar Highlights

• Distinguish between valid and invalid EIV discrepancies.
• Implement compliant tenant notification procedures when discrepancies are identified.
• Document investigations and resolutions in accordance with HUD’s file requirements.
• Interpret key EIV reports and identify what actions and verifications are triggered.
• Analyze EIV Income and Discrepancy Reports to determine appropriate corrective actions and certification updates.

Who Should Attend

HUD Multifamily Programs:

• Compliance Directors and Managers
• Property Managers and Assistant Property Managers
• Occupancy Specialists
• EIV Coordinators and Users
• Asset Managers (Owners, Agents, Management Agents)
• Regional Managers and Portfolio Directors
• Training and Policy Development Officers