How to Avoid the Ten Most Common Fair Housing Pitfalls for Maintenance Professionals

In many apartment communities, maintenance professionals have the most direct contact with residents and are, therefore, at a heightened risk of encountering fair housing issues. Often, fair housing complaints arise from well-intentioned actions, a lack of procedural understanding, or unawareness of compliance requirements. While it's impossible to eliminate every potential complaint, consistent and comprehensive training for all customer-facing staff can significantly reduce the likelihood of violations.

In today’s diverse housing environment, it's essential for maintenance professionals to understand the intricacies of fair housing laws to ensure that all tenants are treated fairly and equitably. This session is designed to equip maintenance teams with the critical knowledge and practical tools necessary to navigate these regulations confidently and effectively.

Are your maintenance professionals prepared to handle the most common resident and prospect questions related to fair housing? Ensuring compliance requires that every member of the maintenance team is not only aware of the law but trained to recognize and avoid the ten most common fair housing pitfalls. In certain situations, it may also be necessary to involve management to prevent inadvertent violations. This webinar will ensure that your team is fully equipped to mitigate risk and foster a fair and welcoming environment for all residents.

Webinar Objectives

Inconsistent maintenance practices: How to ensure that all residents receive the same level of service and attention.
Being too helpful: Knowing how to answer the most commonly asked questions from residents and prospects.
Ignoring requests from certain residents: How to ensure all maintenance requests are handled promptly and without bias.
Differential treatment during repairs: How to ensure that repair schedules are fair and consistent.
Responding to questions inappropriately:
Unreasonable treatment of assistive animals: How to know and enforce rules regarding service and support animals.
Failure to address discrimination and harassment complaints: How to recognize, document and report such complaints to appropriate staff.
Inadequate training on Fair Housing laws: How to evaluate and schedule training for the team.
Discriminatory behavior or Language: How to ensure that you and the maintenance team always maintain professionalism and respect in all interactions.
Inappropriate conversations with residents: How to distinguish between what should and should not be talked about with customers.