A practical guide to improving documentation, approvals, and payer compliance from Day 1.

Every denied claim slows down your revenue—and frustrates your patients. The good news? Many of these issues can be prevented with a few smart updates to your front-end processes.

Join us for a practical, real-world training session designed specifically for healthcare teams who manage insurance verification, prior authorizations, and medical necessity documentation. You’ll walk away with strategies, tools, and checklists you can use right away to strengthen your front-end operations and keep claims moving smoothly.

Whether you’re new to the role or updating your internal procedures, this session will help you tighten up your processes, reduce denials, and support quicker payments from insurers.

Why This Session Matters

Front-end tasks like eligibility checks and authorization requests are the first line of defense in avoiding billing issues. But when those steps aren’t done thoroughly—or don’t align with payer expectations—denials can pile up quickly. That’s why this session focuses on the core areas that make the biggest impact on clean claim submission and faster reimbursements.

As part of the session, all participants will receive a helpful toolkit, including:

• Eligibility and authorization checklist templates
• CMS Medicare Coverage Database: https://www.cms.gov/medicare-coverage-database/
• Sample appeal letters for denied services based on eligibility and medical necessity
• Payer-specific links for authorization policies
• State Insurance Commissioner map: http://www.naic.org/state_web_map.htm

Webinar Objectives

• How to verify insurance coverage in real time and spot potential red flags
• Best practices for gathering prior authorizations and documenting them correctly
• Where to find payer-specific rules—and how to stay updated
• What “medical necessity” really means, and how to make sure your documentation supports it
• How to handle retro-authorizations and understand when exceptions apply
• Using checklists to guide staff through eligibility and authorization steps
• What Medicare’s NCD and LCD policies say about coverage—and how they apply to your claims
• How to appeal denied services with strong documentation and sample letters

Webinar Agenda

• Importance of real-time eligibility verification
• Tools and resources for checking benefits and network status
• Payer-specific prior authorization workflows and documentation tips
• Retro-authorizations and what qualifies as valid exception scenarios
• Medical necessity: definitions, policies, and payer guidelines
• Coverage criteria: Medicare NCDs, LCDs, and commercial payer bulletins
• Checklist-based workflows to prevent denials
• Appeal processes for denied eligibility and medical necessity claims

Webinar Highlights

• What to look for in real-time eligibility responses
• How to identify and document medical necessity correctly
• Using payer websites and Medicare coverage tools
• The role of LCDs and NCDs in determining coverage
• How to build effective eligibility and pre-authorization checklists
• Key reasons why retro-authorizations are denied
• Preventing claim delays through proper front-end workflows
• Sample appeals and documentation tools for denied services

Who Should Attend

Medical coders, billers, front office staff, patient access representatives, revenue cycle managers, practice administrators, and prior authorization coordinators.