In this webinar, industry expert Bob Churilla shares insights from the latest research on conflict coaching and team development. Geared towards managers, team leaders, and team members, the session focuses on imparting basic coaching skills that can be immediately applied. Participants will also discover valuable resources to deepen their understanding of conflict dynamics.
The webinar aims to provide practical rather than theoretical coaching knowledge, equipping attendees with the skills needed to support their teams effectively. Specific topics include basic coaching principles, effective questioning techniques for conflict resolution, and managing accountability issues that arise during coaching. By addressing these areas, participants will gain the necessary skills to navigate team conflicts confidently, dispelling any misconceptions about coaching and enhancing their ability to coach team members through challenging situations.
Participants will learn how to use an interest- based approach to dealing with team conflict.
The use of powerful questions can be used to help a team and individuals learn and understand what the real issues are and the needs of those involved. The major issues of conflict always involve interests, needs and the strong emotions of the team members involved.
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.